Refund Policy (Draft) — StarX Alpha Labs

1. Milestone-Based Commercial Nature

StarX Alpha Labs provides custom professional software engineering, architecture, and technology consulting services. Because custom software development involves dedicated engineering team time and resource allocation, project retainers and approved milestone disbursements are generally non-refundable once work on the corresponding milestone has commenced.

2. Unstarted Milestone Deposits

If an engagement is terminated by mutual written consent before work on a subsequent scheduled milestone has commenced, any unexpended advance deposits for that future milestone will be refunded in full within 14 business days.

3. Defect Remediation Commitment

In the event that deliverables do not meet agreed acceptance criteria, our primary obligation under warranty is to remediate and refactor the code at no additional cost until it strictly satisfies the approved technical specifications.

4. Monthly Maintenance Subscriptions

Monthly technical maintenance plans and dedicated sprint retainers can be cancelled with 30 days written notice. Fees paid for active monthly billing cycles are non-refundable.