Cancellation Policy (Draft) — StarX Alpha Labs

1. Fixed-Price Project Cancellation

Either party may terminate an active fixed-price project with 14 business days written notice. In the event of early termination, the Client shall pay for all engineering hours completed and approved milestones up to the date of termination. All completed work-in-progress code and assets shall be handed over to the Client.

2. Monthly Retainers & Maintenance Cancellations

Ongoing technical maintenance retainers and dedicated sprint allocations operate on flexible monthly agreements. Clients may cancel upcoming monthly renewals by providing written notice at least 30 days prior to the start of the next billing cycle.

3. Consultation Rescheduling

Requested technical consultations can be rescheduled or cancelled at no charge up to 4 hours prior to the scheduled video conference time.